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Frequently Asked Questions (FAQs)
- How do I use the software system?
To make the most of our software system, you can perform various tasks such as managing your account, customizing your harvest box, and placing additional orders from our store. We update our website every Monday, and you have until Wednesday at noon to place your order for the upcoming Saturday. A helpful tip is to set a reminder to order on Tuesdays. For a comprehensive understanding, please visit our "How it works" page.
- Delivery/Service Questions
- Where and when do you deliver?
We offer delivery services to the following areas: Goleta, Santa Barbara, Montecito, Summerland, and Carpinteria. Deliveries are scheduled for Saturdays between 11 am and 6 pm. Delivery times may vary weekly based on staff availability and the number of boxes. If you're unsure whether we deliver to your area, please email us at firstname.lastname@example.org.
- What are my choices for delivery frequency? Is there a long-term commitment?
With our subscription service, there is absolutely no commitment. You can choose your delivery frequency, whether it's weekly, every other week, monthly, or simply ordering whenever you like. Additionally, you have the flexibility to skip or delete upcoming orders if needed. Just remember to make any changes before our Wednesday noon deadline for the upcoming Saturday.
- Do I have to be home to receive my delivery?
No, you do not need to be home to receive your delivery. We pack your produce in wax boxes, which keep the food fresh for several hours. However, we recommend being back home on Saturday to promptly store your delivery. Please provide specific delivery instructions regarding where we should leave your box, preferably in a shady spot out of the sun.
- Is there a delivery fee?
Delivery is free if you order one of our harvest boxes. If you choose to order a la carte and reach a minimum of $50, delivery is also free. A $10 delivery fee is only charged if your a la carte order is under $50.
- Why did I not get an item I ordered?
As we work with seasonal produce and small local operations, there may be instances where we are unable to source a particular item. We typically find out about this at the last minute. In such cases, we will either substitute the item with another or provide you with a credit. The invoice accompanying your order will indicate any substitutions made. If you're unsatisfied with a substitute, please email us, and we will promptly issue a credit or refund.
- Do I return my empty harvest box?
Yes, please remember to place your empty produce box at your designated delivery spot for us to pick up when we schedule your next delivery.
- What if I forget to leave my empty harvest box at my next delivery?
If you happen to forget to return your boxes for a week or two, there's no need to worry. Simply leave them out on your next scheduled delivery day. This helps us keep costs down and minimize our environmental impact.
- What is your cancellation policy?
You can change, postpone, or cancel your service at any time. The only requirement is to make these changes before our deadline, which is Wednesday at noon prior to your Saturday delivery. If you need to cancel after the Wednesday noon deadline, please email us at email@example.com, and we will do our best to accommodate your request. To cancel your account, please email us, as there is no option to cancel within the system.
- Can I customize my box?
Absolutely! Customizing your box is our specialty. You have the freedom to choose a harvest box and customize it item by item to suit your preferences. Alternatively, you can order a la carte and create your own perfect box.
- Billing Questions
- When do you charge me?
We will charge your credit card every Thursday before your Saturday delivery. If you require an alternate billing schedule, please email us, and we will assess what we can do to accommodate your request.
- What credit cards do you accept?
We accept American Express, Discover, Visa, and Mastercard credit/debit cards.
- What is your refund policy?
If we miss your delivery or you're dissatisfied with your order, we will provide a full refund of 100% of the charges. In the case of dissatisfaction with part of your order, we will either replace, refund, or credit your account based on your request.
- What happens if my credit card declines?
If your credit card is declined, we will inform you promptly to update your account information. Despite the decline, we will usually proceed with delivering your box and charge you once you provide us with the correct information.
- Produce Questions
- What if an item is of poor quality?
If you receive an item that does not meet our quality standards, please let us know immediately. While we take pride in selecting high-quality produce, we understand that occasional unacceptable items may slip through. In such cases, we will replace the item with your next order to ensure your satisfaction with every harvest box.
- Where does the produce come from?
Our produce comes directly from local farms that prioritize organic practices and are either organic or completely chemical-free. Many of the farms we work with are active participants in The Santa Barbara Farmers Market.
- How fresh is your produce?
We receive our produce early on Saturday mornings, either through direct delivery or by picking it up directly from the farmer. We then deliver it to your door on the same day. This means your produce is picked within 24 hours of its arrival, ensuring its exceptional freshness and taste.
- Why is our produce better than what you can buy in the grocery store?
The produce we deliver is picked when ripe, typically on Fridays before your Saturday delivery. This is in contrast to grocery store produce, which often needs to be harvested earlier to endure transportation and maintain shelf life. With time, store-bought produce tends to lose its nutrition and taste, whereas ours reaches you at its peak in terms of nutrition and flavor.
- More Questions?
For any additional questions or inquiries, please email us at firstname.lastname@example.org. We will respond to you as soon as possible.
We are happy to answer any and all questions. We usually reply within 24 hours as customer service is our top priority.