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What precautions new procedures are you taking due to Covid-19?
In terms of staffing, packing, and delivery of your harvest boxes we are taking the following best-practice steps:
- We and the farmers we interact with are practicing increased hygiene while also observing recommendations for safe distancing;
- Our staff wash hands and use local hand sanitizer multiple times throughout the packing process.
- Ongoing discussions with staff are occurring to make sure any potential exposure is limited and any potentially impacted employees will not be working.
- All of our team are wearing masks at all times and gloves when necessary.
- We have completely changed our packing procedures to allow safe distancing between employees and to limit the number of people that touch each food box.
We want to assure you that we are taking this very seriously. Our main concern is to do our part in helping limit the spread of this virus, but also to continue providing you with our local farmers' immune system-building produce.
Please note, this is a very fluid environment right now and our procedures may be subject to change as recommendations from health agencies evolve. As always reach out with any questions or concerns you may have.
How do I use the software system?
You can manage your account, customize your harvest box and order more from our store. We update our website on Monday and you have until Wednesday at noon to order for that upcoming Saturday. Tip: Put a reminder to order on Tuesdays. Check out our video on our How it works Page to get the full picture.
Where and when do you deliver?
We deliver to the areas of Goleta, Santa Barbara, Montecito, Summerland, and Carpinteria. All deliveries are on Saturdays between 11 and 8pm. Update: Delivery times will vary from week to week. If you are unsure if we deliver to you please email us at firstname.lastname@example.org.
What are my choices for delivery frequency? Is there a long-time commitment?
You can subscribe weekly, every other week, monthly, just once or order whenever you would like. There is NO commitment when subscribing. You can also skip deliveries anytime you need to
Do I have to be home to receive my delivery?
No. We pack your produce in wax boxes which keep the food fresh for several hours. So you do not need to be home but should be back sometime on Saturday to put it away. Also be specific in your delivery instructions on where we should leave your box, preferably out of the sun and in a shady spot.
Is there a delivery fee?
If you order one of our harvest boxes delivery is free. If you order a la carte and reach a minimum of $50 delivery is free. A $10 delivery fee is only charged if you order a la carte and your order is under $50.
Why did I not get an item I ordered?
Since we work with seasonal produce and small local operations sometimes we can not get an item. We always find this out at that last minute. We will either substitute your item with another item or we will credit you. We will note this on your invoice that comes with your order. If you are not happy with a substitute you only need to email us to let us know and we will credit you or refund you right away.
Do I return my empty harvest box?
Yes! Please remember to put out your empty produce box at your designated delivery spot for us to pick up. Update: We are still reusing boxes since they sit in our storage area undisturbed for 7 days before we reuse them.
What if I forget to leave my empty harvest box at my next delivery?
If you forget to return your boxes for a week or two do not worry just leave them out on your next scheduled delivery day. This helps us keep costs down and lower our footprint on Mother Earth.
What is your cancellation policy?
You can change, postpone, or cancel your service at any time. The only restriction is you must make these changes before our deadline which is Wednesday at noon before your Saturday delivery. If you need to cancel after the Wednesday noon deadline email us at email@example.com and we will do our best to accommodate you.
To cancel your account email us and we will do it for you right away. There is no way to cancel in the system.
Can I customize my box?
Yes! Customizing your box is our specialty. You can choose a harvest box and customize item for item to make it just what you want. Or you can order a la carte and create your own perfect box.
When do you charge me?
We will charge your credit card each Thursday before your Saturday delivery. If you need an alternate billing schedule please email us and we can see what we can do.
What credit cards do you accept?
American Express, Discover, Visa, and Mastercard credit/debit cards
What is your refund policy?
In the event that we miss your delivery or you are not satisfied with your order we will refund you 100 percent of the charges. If you are unsatisfied with part of your order we will either replace, refund, or credit your account depending on your request.
What happens if my credit card declines?
If your credit card is declined, we will inform you to update your account information. We will usually still deliver your box and charge you when you get us the correct information.
What if an item is of poor quality?
Let us know right away. We take pride in the quality of the produce we choose for you but if an unacceptable item slips through we will replace it with your next order. We want to ensure that you are happy with every harvest box you receive!
Where does the produce come from?
From local farms that are organic and/or completely chemical-free, most of the farms we work with attended the Santa Barbara’s, Farmers Market.
How fresh is your produce?
We pick up our orders early Saturday morning and deliver them directly to your door all in one day. This means your produce was picked within 24 hours of its arrival and is extremely fresh. Very tasty too!
Why is our produce better than what you can buy in the grocery store?
The produce we deliver is picked ripe, unlike most grocery store produce that needs to be picked ahead of time to withstand the shipping and shelf life of the store. With time store produce loses its nutrition and taste unlike ours which is at its peak nutrition and taste.
Email us at firstname.lastname@example.org. We will get back to you ASAP.
We are happy to answer any and all questions. We usually reply within 24 hours as customer service is our top priority.